Auto-ship allows you to schedule regular deliveries of your pet’s medications and food at your convenience. And with RemindMe, single doses of your pet’s flea, tick and heartworm preventatives arrive once a month when you need them — with no shipping charges!
IF YOU WANT TO PICK UP YOUR MEDICATIONS AT THE HOSPITAL, PLEASE GIVE 48 HRS NOTICE AND CALL 217-789-4200
ONLINE & OUTSIDE PHARMACY PRESCRIPTION REQUESTS
We understand the tempting convenience of online pharmaceutical companies, but due to the high volume of requests that we receive daily, we will be making some changes to how we process requests through non-local/online pharmacies.
We will no longer send prescriptions by phone/fax/email, unless they are local. This DOES NOT mean that you cannot get your pet’s medication from an outside pharmacy. We are happy to issue you a written prescription. This prescription can then be taken or mailed to any pharmacy of your choosing. Each pharmacy will have their own policies as to how they process written prescriptions. Please make sure to check with the pharmacy you plan on using in advance, so there won’t be any lapse in medications if they require you to mail in the prescription.
We understand this method may not be the most convenient, but we have recently experienced too many issues such as forgeries, medications not being dispensed correctly or as directed, approved or denied without our consent, and have been inundated by emails and calls from pharmacies. These events and others have prompted this change in policy.
Our team is always working hard to meet you and your pets needs efficiently, and while a prescription may seem like a simple task, that simply is not the case. We receive so many prescription refill requests both in office and from outside pharmacies that the Veterinarians would be unable to perform daily tasks such as appointments and treating their patients if they took the time to address them as they arrive.
It is for this reason that we require up to 5 days for approval. It will still take up to 48 hours for your written prescription to be ready for pick up. Please keep in mind that your Veterinarian may not work every day of the week and we are closed on weekends, this may increase the amount of time it takes to get approval.
As a small business we do our best to keep our costs as competitive as we can. If you want the convenience of ordering online and getting your medications shipped directly to you, but you want the peace of mind of knowing your pets medications are coming from a reputable source, we have an online pharmacy that works directly with veterinarians and the manufacturer of the medications. They offer competitive pricing, discounts for first time and repeated customers. The pharmacy is called Vetsource and can be found at the link above.
We appreciate your understanding and look forward to continuing to help you take the best possible care of your furry family members.